Help us to help you

You can help us, and get the most out of your visit to the debt advice appointment or drop-in session, by doing the following:

Come and see us as soon as you can

Bring the relevant paperwork

If you have received legal documents such as a Statutory Demand or Court paperwork, or correspondence from Bailiffs or Debt Collectors, bring them with you. Put your paperwork in a clear order.

If you want help with completing a court document, bring it with you. Fill it in as much as you can before you come to us.

We will require you to fill in a questionnaire about your financial situation before you see the adviser, so please also bring the information about your income and debts with you.

Come prepared

A debt advice appointment will usually last for one hour, unless you are told otherwise by the adviser. A Friday Debt Drop-in session will usually last between 30 minutes and one hour. Please be realistic about what you can achieve in that time.

If you have been given a Personal Budget Sheet or Financial Statement to complete please do so to the best of your ability and bring it with you. If you have not, please bring your most recent monthly bank statement and a list of your debts.

You can help the advisor by giving a clear and brief summary of your situation. Have key facts and dates written down.

Think about the questions you want answers to. Again, it might help to write them down and bring them with you.

People come to our Friday drop-in Service for different reasons. Some may have court hearings and some may be at risk of losing their home. We aim to see people at the Friday Drop-in Service in the order they arrive, but please be understanding if we need to prioritise someone whose need is more urgent than your own.

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