You can help us, and get the most out of the time we spend with you, by doing the following:
Contact us as soon as you can
The more notice you can give us, the more options we may have to help you.
Prepare the relevant paperwork
Have any paperwork that’s relevant to your issue in front of you when you call.
If we offer you an appointment please bring the paperwork with you.
Your initial phone call will last about 15 minutes. Please be realistic about what you can achieve in that time.
You can help the adviser by giving a clear and brief summary of your situation. Have key facts and dates written down.
Think about the questions you want answers to. Again, it might help to write them down before you call.