Our impact

Making a real difference

Our dedicated team of staff and volunteers advise and support people across our wide range of services. We collect evidence from these services to understand the difference we are making to people’s lives. This can include the numbers of people we advise; people’s feedback about the difference a service has made to their lives; evidence of what happened as a result of our advice; and people’s individual stories.

Our Overall Impact in 2025/2026

Over the past year, RCJ Advice has continued to support people at moments of profound difficulty – survivors of domestic abuse seeking protection, families navigating  separation, people facing eviction or overwhelming debt, and individuals rebuilding their lives after a wrongful conviction. In total, we supported more than 41,000 people in the financial year 2025/2026 – people whose whose safety, stability or future depended on essential access to legal support.

We are deeply grateful to the solicitors, law firms and volunteers who contribute their expertise, and to the funders who support our vital work. As pressures across the justice system continue to grow, RCJ Advice remains committed to ensuring that access to legal protection is available to the most vulnerable people in our society.

Please read our new Impact Report and find out more about our work and the difference we have made.

Supporting Survivors of Domestic Abuse – Our Special Impact Report

In September 2025 we launched our  FLOWS Impact Report on our ground-breaking initiative providing urgent legal help to women experiencing domestic abuse, FLOWS (Finding Legal Options for Women Survivors). A partnership between RCJ Advice and Rights of Women, FLOWS enables women – often at their most vulnerable moment – to access lifesaving legal protections quickly, safely, and with dignity.

Headline findings from the Impact Report reveal FLOWS’ extraordinary reach:

• Over 70,000 interactions with survivors experiencing domestic abuse through the RCJ Advice team
• More than 59,000 survivors received direct legal support
• 41,500+ protective applications completed using CourtNav, FLOWS’ digital case tool
• 345,000 people accessing FLOWS services nationwide.

Women who have used the service shared powerful testimonies. One said:

“Tough times never last, your support gave us freedom. Please know what you’re doing is changing lives.”

Please read the full Impact Report 2025.

You can hear from women  survivors in their own words in this short video:

You can hear from Lord Justice Peter Jackson, Chair of RCJ Advice, on the work of FLOWS in this short video: