About us
RCJ Advice is a unique Citizens Advice Service made up of three main services and a range of other projects.
Our three main services are Civil Law, Family Law and Citizens Advice Islington.
Our work is overseen by a Trustee Board, which includes representatives of the Judiciary and, city law firms, Day to day management of the service is delegated to the Chief Executive who is supported by a senior management team.
We have a group of paid staff who bring a wide range of skills and competencies complemented and added to by hundreds of volunteers. Their contribution is exceptional. Please see our impact report for evidence of what we achieve for people.
We welcome feedback about any of our services and have a complaints policy and procedure in place. If you have a complaint, or wish to give feedback on any of our services please contact our CEO, Mark Allan via feedback@rcjadvice.org.uk
We exist to tackle inequality and poverty by ensuring access to justice for people who need help enforcing or defending their rights.
Our service aims are:
To provide the advice people need for the problems they face.
To improve the policies and practices that affect people’s lives.
We provide free, independent, confidential and impartial advice on rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Together we are responsive to people’s advice needs and innovative in our approach.
The culture within RCJ Advice is one where people aim for continuous improvement. It is understood that if you work in this organisation there is no other choice but to get smarter and more effective at what you do as without this the organisation wouldn’t survive. In many businesses this would have a detrimental effect on morale, and staff turnover would increase, but in this aspect RCJ Advice is a very different place.
In the last few years we have introduced an award winning online application to support survivors to complete domestic abuse injunctions, and linked them to legal aid providers across the country , this service is part of our national Domestic Abuse Service, FLOWS: Finding Legal Options for Women Survivors.
More recently we have devised services to respond to specific issues: a national immigration consultancy service for Local Citizens Advice, and an employment legal service.
Our work is funded through the Ministry of Justice Litigant in Person Support Strategy (our civil and family legal services), Debt free London (our debt advice), Islington Council (Citizens Advice Islington), Ministry of Justice (FLOWS), HMPS (Miscarriages of Justice Support Service) Legal Aid Agency (Housing and family legal aid work), Legal Education Foundation (immigration) as well as receiving donations from Law Firms and the London Legal Services Trust. We wouldn’t exist and be able to give legal advice and other invaluable support to thousands of people who need our help without these generous funders. Thank you.