About us

RCJ Advice is a unique Citizens Advice Service made up of three main services and a range of other projects.

Our three main services are Civil Law, Family Law and Citizens Advice Islington.

Our work is overseen by a Trustee Board, which includes representatives of the Judiciary and, city law firms, Day to day management of the service is delegated to the Chief Executive who is supported by a senior management team.

We have a group of paid staff who bring a wide range of skills and competencies complemented and added to by hundreds of volunteers. Their contribution is exceptional.

We welcome feedback about any of our services and have a complaints policy and procedure in place. If you have a complaint, or wish to give feedback on any of our services please contact our CEO, Alison Lamb via feedback@rcjadvice.org.uk

We exist to tackle inequality and poverty by ensuring access to justice for people who need help enforcing or defending their rights.

Our service aims are:

  • To provide the advice people need for the problems they face.

  • To improve the policies and practices that affect people’s lives.

We provide free, independent, confidential and impartial advice on rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Together we are responsive to people’s advice needs and innovative in our approach.

The culture within RCJ Advice is one where people aim for continuous improvement. It is understood that if you work in this organisation there is no other choice but to get smarter and more effective at what you do as without this the organisation wouldn’t survive. In many businesses this would have a detrimental effect on morale, and staff turnover would increase, but in this aspect RCJ Advice is a very different place.

- Investors In People (Silver Award Winner)

In the last few years we have introduced an award winning online application to support people completing court forms, introduced the first ever supported child contact centre within a family court (Time Together) and secured funding from the BIG Lottery for Make it Work – an innovative project which aims is to improve the lives of workers, self-employed and small businesses who work, operate or reside in the London Borough of Islington.

More recently we have won the CAFCASS contract to deliver Separated Parent Information Programme and are about to launch an innovative and response programme, FLOWS, to support front line organisations to respond to the legal advice needs of women who experience domestic abuse.

Our work is funded through the Ministry of Justice Litigant in Person Support Strategy (our civil and family legal services), Money Advice Service (our bankruptcy and debt advice), Islington Council (Citizens Advice Islington), CAFCASS (SPIPs), Department of Culture, Media & Sport Tampon Tax Fund (FLOWS), Big Lottery (Make it Work), NOMS Commissioning Unit (Miscarriages of Justice Support Service) Legal Aid Agency (Housing and family legal aid work), Trust for London (immigration) as well as receiving donations from Law Firms and the London Legal Services Trust. We wouldn’t exist and be able to give legal advice and other invaluable support to thousands of people who need our help without these generous funders. Thank you.